From: Wayne Gatewood, Jr
Sent: Wed 12/07/2011 4:52 PM
To: Wayne Gatewood, Jr
Subject: Quality Support's ongoing verification nightmare with CVE at VA - It is UNSATISFACTORY
From: Lee Dougherty [LDougherty@generalcounsellaw.com]
Sent: Wednesday, December 07, 2011 5:09 PM
To: Wayne Gatewood, Jr; Tom Leney, OSDBU, VA and Vet; Lauren.O'Brien2@va.gov
Cc: Jami Carnagey; Barbara Parham; rweidman@vva.org; V Bob Hesser MCPO USN Ret; Eric Hannel, HSBC; Marty Herbert, House Committee Vets Affairs; Mark_Brunner@warner.senate.gov; Ms. Darienne M. Page, Veteran
Subject: RE: DUNS#: 077 523 426 Quality Support, Inc. CVE Verification - Quality Support, Inc.
Wayne,
Thank you for keeping me informed of your situation. We have heard of so many cases recently of nightmares like yours. And in many cases, like yours, the reason for the initial denial was a government mistake.
It seems like such an easy thing to put a process in place whereby an intent to deny letter is sent and then a Veteran is given a period of time to correct the error. If it is corrected the Veteran would be approved. If the Veteran is not able to correct in that period then they can apply for reconsideration, which should ONLY ADDRESS THE ISSUE WHICH CAUSED THEIR DENIAL. In the event that the business falls into a high risk category then a total review could take place, but that should be the exception, not the rule. If this had been in place you would not be going through this now nor would many of the other Veterans who call me desperate for help. Of course this is difficult when, contrary to claims of expediency, ten months pass from the time you start the process to when you are finally able to have your request for reconsideration considered.
If more time and resources were put into educating and assisting Veterans on the front end rather than being so quick to deny them there would be far less need for contractors, like Ms. O’Brien, to be hired to deal with the onslaught of requests for reconsideration. When I see fellow Veterans like you being put through bureaucratic hell and your very livelihood threatened because of a broken system it is difficult not to get angry at an agency whose sole purpose for existence should be to support the health and welfare of those men and women who stepped forward willing to give their all. Between ignoring “Veterans First” and not taking adequate steps to support Veteran small business owners the current leadership at VA is not leading from the front like they should be.
I hope that your pleas for support are heard not only to resolve your situation but to fix a broken system that unintentionally hurts some Veterans who in many cases are just trying to survive. As I told you last week at the HVAC Subcommittee hearing, I am optimistic that we are being heard and things will change for the better. I continue to be available to assist you in any way I can my friend.
Lee Dougherty, Esq.
General Counsel, P.C.
6862 Elm Street, Suite 800
McLean, VA 22101
Main: 703-556-0411
Direct: 703-226-1869
Fax: 703-556-6540
mailto:mgreen@generalcounsellaw.com
http://www.generalcounsellaw.com/
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From: Wayne Gatewood, Jr [mailto:wgatewood@qualitysupport.com]
Sent: Wednesday, December 07, 2011 4:16 PM
To: Tom Leney, OSDBU, VA and Vet; Lauren.O'Brien2@va.gov
Cc: Lee Dougherty; Jill Aitoro; Jami Carnagey; Barbara Parham; V Rick Weidman (rweidman@vva.org); V Bob Hesser MCPO USN Ret; Eric Hannel, HSBC; Marty Herbert, House Committee Vets Affairs; Mark_Brunner@warner.senate.gov; Ms. Darienne M. Page, Veteran
Subject: FW: DUNS#: 077 523 426 Quality Support, Inc. CVE Verification - Quality Support, Inc.
Ms. Obrien, regarding your e-mail below...you give me 8 days to get this to you after CVE has sat on my reconsideration request for more than the past 90 days? The Law I believe gives you 60 days to process a reconsideration request and get it back to the member. We are past 90 days now and here I go again, sending in documentation that has already been provided during the initial process!
Almost every document you are asking for was already provided along with follow up documentation to boot. Back in February when we started this Verification process, we submitted 2009 Taxes but will provide 2010 as well, now that you have asked for them.
I will get this information to you but this process is very clearly unsatisfactory. Ninety days for you to sit on my reconsideration letter and than I get this e-mail from you telling me you need all of this documentation (much of it already provided)?
BTW, Lydia Miller is no longer with the Company so all e-mails should be addressed to me. If you all had taken the time to look at the documentation I provided since this past August together with the original submission, you would have seen the updated information I had sent in that reveals I am the sole officer and Director for my company at 100% ownership. Where is that documentation I sent in?
In conclusion, the documentation you have asked for is forthcoming.
Lee: Please follow this process with me as I have simply had it with this fiasco and harassment. How the hell can someone run a SDVOSB with this ongoing nonsense.
Mark: If possible I would like an appointment with Senator Warner ASAP...thanks.
Jill: Another Article for WBJ!
HVAC Subcommittee staff; House and Senate Small Business Committee; US Chamber of Commerce Staff, and SBA Officials: I want you to see for yourself what happens after I waited 90 days from the time I submitted reconsideration paper work. The existing paper work I originally submitted together with recent follow up documentation is detailed enough for a decision to be made but here we go again. This is nothing more than harassment. Can someone at HVAC put a stop to this insanity and harassment? They are asking me for documentation I have given them in almost every case. Also, I answered the same questions more than six months ago!
Jami and Barb: Please start getting the paper work together for submission.
Wayne Gatewood
Wayne M. Gatewood, Jr. USMC (Ret)
President/CEO
Quality Support, Inc.
A Service Disabled Veteran and Minority Owned-Small Business
8201 Corporate Drive, Suite 220
Landover, MD 20785
301-459-3777 EXT 101 - Fax 301-459-6961
"The willingness with which our young people are likely to serve in any war, no matter how
From: O'Brien, Lauren (GCC Technologies) <Lauren.O'Brien2@va.gov>;
To: <vespersfire@yahoo.com>;
Subject: DUNS#: 077 523 426 Quality Support, Inc.
Sent: Wed, Dec 7, 2011 5:26:38 PM