RE: Amazon issues

["Mark S. Zaid" <mark@markzaid.com>]

Just out of the blue?

 
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-----Original Message-----
From: Erik Snyder [mailto:erik_snyder@wowway.com] 
Sent: Tuesday, March 01, 2011 8:45 PM
To: mark@markzaid.com
Cc: Haytham Faraj
Subject: Re: Amazon issues

Hello,

	This is becoming tiresome.  They just issued me a refund for this
order.  Sorry guys.  Does it matter at all that it took them a week to get
around to it?  I really didn't expect the refund...

Thanks,
Erik Snyder


On Mar 1, 2011, at 8:18 AM, Mark S. Zaid wrote:

> Not a pest at all. Its time for us to make a decision.
> ------Original Message------
> From: Erik Snyder
> To: Office
> Cc: Haytham Faraj
> Sent: Mar 1, 2011 9:14 AM
> Subject: Re: Amazon issues
> 
> Thanks, sorry if I'm being a pest.  I'm still seeing other odd things with
them that I'd like to fill you in on.
> 
> Erik
> 
> On Mar 1, 2011, at 8:11 AM, Mark S. Zaid wrote:
> 
>> Haytham, let's talk and then bring in Erik so we can decide what we're
doing.
>> 
>> Guys, I'm in NY today but can talk this week.
>> 
>> Mark
>> ------Original Message------
>> From: Erik Snyder
>> To: Office
>> Cc: Haytham Faraj
>> Sent: Mar 1, 2011 8:43 AM
>> Subject: Amazon issues
>> 
>> Hello,
>> 
>> 	I was wondering if you'd had a chance to look this over yet, or if
there's still any interest in it.
>> 
>> Thanks,
>> Erik Snyder
>> 
>> On Feb 24, 2011, at 8:03 AM, Erik Snyder wrote:
>> 
>>> Hello,
>>> 
>>> 	I think that we have another example.  I placed the order for
Killzone 3 on June 10, 2010.  When I placed the order the price of the item
was $59.96 and it had a "Gold Box Coupon" for $3 off.  The item shipped to
me on February 21, 2011.  The lowest price that I saw it hit was $57.99
which I documented on November 5, 2010.  With the "Gold Box Coupon" applied
it should have shipped for $54.99.  It shipped for $56.96.  So, they owe me
$1.97.  
>>> 
>>> 	In the past they have refunded money to me for this exact same sort
of transaction mistake.  There is nothing in any of their documentation
which suggests that the Pre-Order Price guarantee wouldn't apply due to the
Gold Box Coupon.  The lower prices that the product hit were never reflected
in the "Order Summary" as the guarantee promises either.  They also reduced
the price again to $56.99 at the very end of the day on February 22, 2011 or
first thing on February 23, 2011, I didn't see it until well after midnight
on February 23, 2011 though...
>>> 
>>> 	I'm attaching all of the documentation to show the history of this
order, all of the price changes and both the Pre-Order Price Guarantee and
the Gold Box Discount policies.
>>> 
>>> 	Let me know what you think.
>>> 
>>> Thanks,
>>> Erik Snyder
>>> 
>> 
>> 
>> 
>> Sent via BlackBerry from T-Mobile
> 
> 
> 
> Sent via BlackBerry from T-Mobile