[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Trip insurance; Vayama Trip ID OFA68B



I purchased a ticket two weeks ago. See attached email confirmation.  I was charged for trip insurance though I did not purchase it.  It appears that your website defaults to selling customers insurance.  Please refund the insurance fee.  I did not want it and do not desire to have it

 

Haytham Faraj, Esq.

PUCKETT & FARAJ, PC

_______________________

WASHINGTON DC METRO

The Law Firm of Puckett & Faraj, PC

1800 Diagonal Road

Suite 210

Alexandria, VA 22314

703-706-0442 Phone

202-280-1039 Fax

 

DETROIT METRO

The Law Firm of Puckett & Faraj, PC

P.O. Box 1016

Dearborn Heights, MI 48127

313-457-1390 Phone

202-280-1039 Fax

 

 

www.puckettfaraj.com

 

The information contained in this electronic message is confidential, and is intended for the use of the individual or entity named above. If you are not the intended recipient of this message, you are hereby notified that any use, distribution, copying of disclosure of this communication is strictly prohibited. If you received this communication in error, please notify Puckett & Faraj, P.C. at 888-970-0005 or via a return the e-mail to sender.  You are required to purge this E-mail immediately without reading or making any copy or distribution.

 

--- Begin Message ---
Title: Untitled Document
Vayama
Your Vayama Trip Id: OFA68B
Your Airline Reservation Numbers:
United Airlines QM9270
Lufthansa German Airlines 5RKDTO
Middle East Airlines 24DJ3N
Booking Confirmation
 

Dear Haytham Faraj,

Thanks for choosing Vayama. We are in the process of getting authorization from your credit card company. Once your credit card has been authorized we will issue your ticket(s). You will then receive a 'Ticket Confirmation and Receipt' email as a final confirmation of your Vayama ticket purchase. You should receive this email within 24 hours.

Below is your booking confirmation which includes the names of all travelers, main contact information, your itinerary, the pricing summary, ticket type, the associated Airline Confirmation Code(s), the fare rules and Vayama policies you agreed to at the time of booking, and a few other messages from Vayama.

Please review all of this information carefully to ensure everything is correct. If you see any information that you feel is incorrect or that you have questions about, please call our Customer Care Team at 1.650.265.1856 and one of our associates will be happy to assist you.

Please have your Vayama Trip ID available when calling or communicating with us via email. Your Vayama Trip ID is located at the top of this email.

 
  Travelers   Purchased By
 
1. FARAJ, HAYTHAM MR (Adult)
  Haytham Faraj
22167 Morley Ave.
Dearborn, MI 48124
Email: farajh@gmail.com
Phone: 1 7605217934
 
  Your Itinerary
 

United Airlines
operated by SUBSIDIARY/FRANCHISE
Flight UA7134
Depart Detroit Wayne County, US (DTW)
13-Dec-10 (Mon) 07:20p
Arrive Washington Dulles International Apt, US (IAD)
13-Dec-10 (Mon) 08:50p
Flight Time 01hr 30min | Economy
Aircraft Canadair Regional Jet
Stops nonstop

United Airlines
Flight UA932   overnight flight
Depart Washington Dulles International Apt, US (IAD)
13-Dec-10 (Mon) 09:51p
Arrive Frankfurt International Apt, DE (FRA)
14-Dec-10 (Tue) 11:40a
Flight Time 07hr 49min | Economy
Aircraft Boeing 777-200/300
Stops nonstop

Middle East Airlines
Flight ME218
Depart Frankfurt International Apt, DE (FRA)
14-Dec-10 (Tue) 12:35p
Arrive Beirut, LB (BEY)
14-Dec-10 (Tue) 05:30p
Flight Time 03hr 55min | Economy
Aircraft Airbus Industrie A321
Stops nonstop

Lufthansa German Airlines
Flight LH1309
Depart Beirut, LB (BEY)
29-Dec-10 (Wed) 03:25a
Arrive Frankfurt International Apt, DE (FRA)
29-Dec-10 (Wed) 06:45a
Flight Time 04hr 20min | Economy
Aircraft Airbus Industrie A321
Stops nonstop

Lufthansa German Airlines
Flight LH442
Depart Frankfurt International Apt, DE (FRA)
29-Dec-10 (Wed) 01:50p
Arrive Detroit Wayne County, US (DTW)
29-Dec-10 (Wed) 05:00p
Flight Time 09hr 10min | Economy
Aircraft Airbus Industrie A330-300
Stops nonstop
 
  Price   Ticket Type
 
1 Adult(s) $ 610.00
Taxes and Fees $ 527.59
Trip Insurance $ 62.57
Total $ 1,200.16 USD
  Electronic Tickets (Note: Your ticket should be issued as electronic. If for any reason we must issue Paper Tickets, we will notify you in advance.)
 
  Charges on your credit card
 
United Airlines $ 1,137.59 USD
Travel Guard $ 62.57 USD
 
  Airline Reservation Numbers
  The following are the airline reservation numbers and airline phone numbers for your trip. You can use this information to select or change your seat assignments, and check-in online for your flights at the airlines website (if available).

Airline Reservation Numbers Phone Number

United Airlines QM9270 1.800.241.6522
Lufthansa German Airlines 5RKDTO 1.800.645.3880
Middle East Airlines 24DJ3N
 
  Insurance
  Thank you for purchasing Trip Insurance, your policy number is 909282950, you will receive an email from Travel Guard with important policy information. If you have any questions please call Travel Guard at 1.800.826.1300 (Insurance Details).

To review the full details of the coverage you have purchased, click here.
 
  Trip Insurance
  If you purchased Trip Insurance and have questions about the policy, filing a claim, or to cancel the coverage, please call our Trip Insurance Specialists at 1.877.525.2379.

If you have not purchased Trip Insurance but would like to include it as protection for your travel investment, call 1.650.265.1856 and we will be happy to add it to your booking.
 
  View My Vayama Reservation
  You can view and confirm your reservation anytime through the my trip section of www.vayama.com. Use the link below, or you can find my trip on the top menu of any Vayama web page.

http://www.vayama.com/mytrip

 
  Support and Changes
  If your trip plans change, it’s easy to request a change to your reservation.  Simply fill out the online change request form and we will provide a quote for the requested change by email.  Click here to access the online form.

If you have general questions or concerns about your reservation send us an email at cs@vayama.com and we will respond within 24hrs.  If you prefer to speak with one of our International Specialists you can call our Customer Support Center at:

1.650.265.1856


Once your reservation has been ticketed, you will receive a final ticket confirmation email.
 
  Check-In
  Thank you again for booking with vayama. With your departure date near we suggest you take advantage of the airlines online check in option if available. It's easy and convenient. You can print your boarding pass up to 24 hours prior to your scheduled flight time right from the comfort of your own home or office. To get started, go to the website of the airline on which you will be departing. You will be asked for the passenger's name and airline confirmation code, which can be found on this email under the Airline Reservation Numbers section. If you will be checking-in your baggage at the airport, you will still need to check-in with the airline at the airport. When going through the Security Checkpoint, you will need a government issued photo identification (ID) and the printed Boarding Pass.
 
  Special Offers
 
Need a place to stay? Vayama is a one stop travel shopping solution, browse our selection of discounted hotels around the world, from boutique hotels to major hotel brands, we offer all, for less, via our partner bookings.com
Got your flights, need wheels? Vayama is a one stop travel solution, we search over 500 car rental companies all over the world to bring you the lowest car rental fares, always. Click here to search vayama's rental car deals.
Vayama has teamed up with www.lonelyplanet.com to offer Vayama customers a great deal on the best travel guides in the world. Click the link to view the latest special offer from Lonely Planet.
 
  Fare Rules and Vayama Policies
 


Fare Rules and Policies

  • Prices are shown in U.S. Dollars unless specifically indicated otherwise. Please check the currency code next to the displayed prices carefully.
  • Airfares and reservations are not guaranteed until all funds are collected, clarifications if any are resolved, fares are reconfirmed, and tickets are issued.
  • From the time of booking until the latest of 24 hours or the time ticket is issued, sufficient funds must be available on the credit card used for purchase to successfully charge and issue the ticket(s). If there are problems processing the credit card, be it for lack of funds or restrictions, vayama will not guarantee the price quoted at the time of original booking or subsequent booking(s). Following a decline of credit card usage the customer attempting the charge is responsible for resolving the credit card issue(s) timely and expeditiously. Following a credit card decline, Vayama, at its discretion, may reprice, rebook and issue the ticket(s). If following the reprice and or rebook there are changes, vayama will advise the customer and request approval. Tickets will not be issued until customer approval is provided. It is the customer's responsibility, not that of vayama, to review and verify all credit card information at the time of making the reservation online and during any subsequent interactions.
  • First name and last name of each traveler must be entered into the reservation exactly as it appears on your Government issued Identification, be it your passport, driver license or other acceptable forms of identification as may be required. The inclusion of a Middle initial is optional. If a name change is requested by phone within 24 hour from the time of booking, Vayama may be able to void the booking and issue a new reservation by charging a standard void fee. Name changes, including corrections due to spelling errors are not allowed after the 24 hour time window.
  • Tickets are nontransferable.
  • When applicable you may accrue miles subject to the airline rules and policies. Vayama is not responsible for mileage credits and Upgrades. Upgrades, if allowed, are purely at the discretion of the airline. Check directly with the airline for additional information.
  • Charges may include a non-refundable vayama booking fee which may be billed separately on your credit card statement. When applicable the booking fee will be INCLUDED within the fare total quoted at the time of booking.
  • Total charges for the booking may include one or more charge on the credit card(s) by vayama, the ticketing airline and other partners such as Travel Guard, our insurance partner.
  • Customers who purchase trip insurance are responsible to contact Travel Guard directly for any changes, cancellations, clarifications and/or claims.
  • All customers travelling internationally will be required to obtain and carry necessary and pertinent travel documents including but not limited to, Passport, Business VISA, permanent or semi permanent Work VISA, Student VISA, Transit VISA, Advanced Parole etc... Traveler is responsible for the review of travel restrictions to determine and obtain all required travel documentation ahead of the originating travel date as may be necessary. Neither vayama nor its agents are responsible for providing answers to specific questions related to travel documentation requirements.


Refunds and Exchanges

  • If allowed by the airline, fare rules associated with the ticket(s) issued may be refunded or exchanged for the original purchase price less the applicable airline penalties, plus any fare difference between the original fare paid and the fare associated with the new ticket(s). In addition, vayama will charge a change/refund processing fee of $100.00/person.
  • Vayama has no control over airline penalties associated with refunds or exchanges which can range $50-$400 per ticket in most cases.
  • All cancellation and exchange requests must be initiated at least four (4) days before scheduled departure.
  • A ticket loses all value if/when the passenger associated with the ticket during any part of the travel does not show up at the check-in counter or cancel the booking at least 2 hours before scheduled departure or as required by specific airline rules. Customers desiring to make last minute changes (within four hours of scheduled departures) must contact the airline directly for assistance.
  • International travel often includes multiple airlines, each with an individual set of fare rules. If more than one set of fare rules are associated with the total fare, the most restrictive rules will apply to the entire booking.
  • If changes are allowed and the total fare of the new ticket including base fare, fees, penalties and taxes is more than the original ticket fare, vayama must collect the additional difference before processing the refunds or issuing the new ticket(s).
  • Processing exchanges for most international tickets can be a complex and time consuming procedure and can take several business days to complete. Vayama makes every effort to provide quotes and process exchanges in a timely manner.


Vayama and Airline Policies and Procedures

  • Please review the complete vayama site Terms of Use and vayama Privacy Policy
  • Please read important information regarding the Warsaw Convention and airline liability limitations.
  • Prices do not include baggage fees or other fees charged directly by the airline. Please review the following airline fee guide for an overview of current airline fees. However, please check with each individual airline being used directly for the latest information and prices as they are subject to change.

 
Once your reservation has been ticketed, you will receive a final ticket confirmation email.

Thanks again for choosing Vayama and have a great trip!

The Vayama team
 
  www.vayama.com
© 2006-2010 Airtrade International Inc.
CST: 2081741-40
 

--- End Message ---