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Over charging error: Mileage plus number 01256216422



My credit card statement shows a charge of 759.80 by United.com on March 3, 2011.  Between February 27 and March 12, 2011, I purchased 3 refundable tickets from Santa Ana to O’Hare.  I eventually cancelled two of those tickets before the date of travel.  I finally traveled on March 12, 2011 from Santa Ann to O’Hare.  See reservations list below.

 

My credit card statement shows a charge of 465.70 on Feb 27, 2011; a charge of $759.80 on Mar 3, 2011 and a charge of $470.70 on Mar 5, 2011.  Your website was unhelpful to me in trying to figure out why my credit card was charged 3 times while I only had two travel itineraries during that specific period.  I request an explanation and a refund of the overcharge.

 

I have attached the email confirmations from the relevant period.

 

 

 

Orange County/Santa Ana, CA (SNA) - Chicago, IL (ORD)

HAYTHAM MR FARAJ

Sat, Mar 12, 2011

View 
e-receipt

San Diego, CA (SAN) - Detroit, MI (DTW)

HAYTHAM MR FARAJ

Sat, Mar 5, 2011

View 
e-receipt

Orange County/Santa Ana, CA (SNA) - Chicago, IL (ORD)

HAYTHAM MR FARAJ

Thu, Mar 3, 2011

View 
e-receipt

 

 

 

 

Haytham Faraj, Esq.

PUCKETT & FARAJ, PC

_______________________

WASHINGTON DC METRO

The Law Firm of Puckett & Faraj, PC

1800 Diagonal Road

Suite 210

Alexandria, VA 22314

703-706-0442 Phone

202-280-1039 Fax

 

DETROIT METRO

The Law Firm of Puckett & Faraj, PC

P.O. Box 1016

Dearborn Heights, MI 48127

313-457-1390 Phone

202-280-1039 Fax

 

 

www.puckettfaraj.com

 

The information contained in this electronic message is confidential, and is intended for the use of the individual or entity named above. If you are not the intended recipient of this message, you are hereby notified that any use, distribution, copying of disclosure of this communication is strictly prohibited. If you received this communication in error, please notify Puckett & Faraj, P.C. at 888-970-0005 or via a return the e-mail to sender.  You are required to purge this E-mail immediately without reading or making any copy or distribution.

 

--- Begin Message ---
E-ticket receipt & revised travel itinerary Confirmation number:  PW8SQU

This e-mail address does not accommodate replies.


Thank you for choosing United. Your electronic ticket has been exchanged. Please take a moment to review your revised itinerary and receipt. Print a copy of your itinerary and place it inside your checked baggage for identification purposes while you are traveling.
E-ticket receipt
Confirmation no.: PW8SQU Issued:  02 MAR 11 Number in party: 1
Name:
FARAJ/HAYTHAM MR
Ticket no.:
0162121342631
Mileage Plus® no.:
01256 216 422
Per passenger Miles Used
Base fare: 423.26 USD
Tax/Fee/Charge: 31.74
10.70

  US
XT (Federal excise taxes)

Total: 465.70   USD  

Booking Code: Fare Basis EA0KY
FC SNA UA CHI 423.26EA0KY USD423.26END UA ZPSNA XT2.50AY4.50XF SNA4.5

Payment information:
EF EX $0.00USD


Revised travel itinerary Confirmation number: PW8SQU  
ORANGE COUNTY to CHICAGO/OHARE departing Saturday, March 5
UNITED  766
Depart:
ORANGE COUNTY 2:14 PM
Arrive:
SAT 5 MAR
CHICAGO/OHARE 8:08 PM
Seat(s):
NONSTOP
Equip: 320
Award Miles**: 1726
UNITED ECONOMY
In-Flight services:
Meal: MEALS FOR SALE

Summary
Per passenger Total
Balance due: 0.00 USD
Service charge: 0.00 USD
Total balance due: 0.00 USD
Airline tickets are non-transferable. The name on your ticket must match the name on your government issued photo I.D. presented at time of check-in.
Passengers traveling on United Airlines (UA) carriers are subject to United's contract of carriage, which is available for download at united.com. The contract of carriage governs matters such as:
Check-in requirements for domestic and international travel, including information about when service may be refused;
Limits on liability for delay, damage or loss of baggage, including fragile or perishable goods;
Claims Restrictions, including time periods within which a passenger must file a claim or bring an action against the UA Carrier;
The UA Carriers' rights and limits on liability for delay or failure to perform service, including schedule changes, rerouting and substitution of alternate air carrier, aircraft or mode of travel;
Rules on overbooking and reconfirmation of reservations; and
Baggage policies, including carry-on allowances and size and weight restrictions for checked bags.
Ticket rules: Ticket validity is based on fare and point of origin. Refundable tickets are valid for one year from date of issue. Nonrefundable tickets are valid as issued and, for travel originating in the U.S., will lose remaining value if changes are not made prior to your originally scheduled departure time on your current ticketed travel dates. Certain fees/changes may also apply. Advance seat assignments are subject to change due to schedule or aircraft changes.
**Award tickets are not eligible for mileage accrual.
International travel: Be sure to bring a copy of your E-ticket receipt to the airport along with your passport and any other required travel documents. International travel information such as State Department advisories and visa information can be found through the united.com Travel Requirements page.
Important travel tips: Please visit the Traveler Guide page at united.com for updated baggage policies, information about online and airport check-in, security screening procedures, flight status, airport maps, information for customers with special needs, in-flight movie schedules and more.
If you would like to view or modify your itinerary, please visit www.united.com where you can also:
access your Mileage Plus® account and view partner information
check flight status
check in for your flight (within 24 hours of departure)
View travel guidelines
and more
To Ensure Mileage Plus Credit

Be sure to include your Mileage Plus number in your reservation and keep your original boarding pass and E-Ticket receipt until all flights are credited.


Add More Legroom

Enjoy up to 5 inches of extra legroom in Economy Plus. Save me a seat

Contact United Customer Relations

To provide comments or file a complaint about United's scheduled flight service, please visit united.com/contactcustomerrelations.

Multiply Your Miles

Award Accelerator®
helps you grow your Mileage Plus account faster and redeem travel rewards sooner.


United carrier passenger notices

© 2011 United Air Lines, Inc

--- End Message ---
--- Begin Message ---
Refund acknowledgement Confirmation no.: PW8SQU
 
This e-mail address does not accommodate replies.

Thank you for choosing United. Per your request, United is processing a refund application for your E-Ticket(s).
 
If you have any questions about your refund request, please visit us on the web at www.united.com/refunds or your local country website for United Airlines. You may also write to:
United Airlines
Customer Refunds
P.O. Box 66282
Chicago, IL 60666

Please reference your ticket number noted below.

Refund request
Name: FARAJ/HAYTHAM MR Issued: 02 MAR 11
Ticket number: 0162121342631 Ticket value: 465.70 USD
  Per passenger Total  
Refund due: 465.70-USD  
Less service charge: 0.00 USD  
Total refund due: 465.70 USD 465.70-USD  
Credit will be applied to the original form(s) of payment and will take 30 to 60 days depending on your billing cycle. Total refund subject to audit.



To Ensure Mileage Plus Credit

Be sure to include your Mileage Plus number in your reservation and keep your original boarding pass and E-Ticket receipt until all flights are credited.


Add More Legroom

Enjoy up to 5 inches of extra legroom in Economy Plus. Save me a seat

Contact United Customer Relations

To provide comments or file a complaint about United's scheduled flight service, please visit united.com/contactcustomerrelations.

Multiply Your Miles

Award Accelerator®
helps you grow your Mileage Plus account faster and redeem travel rewards sooner.


United carrier passenger notices

© 2011 United Air Lines, Inc

--- End Message ---
--- Begin Message ---
Reservation complete: See details below
					

.


Thank you for choosing United! Your ticket(s) have been issued as an
 E-Ticket

Confirmation # J3BS4C


	






Flight information

Fri, Mar 11, 2011
Orange County/Santa Ana, CA (SNA)  to Chicago, IL (ORD) 


UA 0192
Depart: SNA 1:50PM
Arrive: ORD 7:44PM
Non-stop
3h 54m 
320
1,726 miles traveled
Fare basis code: EA0KY
Booking class:  E
Economy
1,726 Award miles:
Food for Purchase
08E
Flight details






Additional information:
				
Check-in information

Please note that valid, government-issued photo identification must be presented at check-in.	








		

	
	
Because you are a valued Mileage Plus® Premier Executive® member, we have requested an Unlimited Domestic Upgrade on your behalf. Please check My Reservations 72 hours before your scheduled departure to learn if your upgrade has been confirmed.
Passenger(s)

Name HAYTHAM MR FARAJ		
Type Adult
Secure Flight data complete

Mileage Plus number 01256216422
Email FARAJH@GMAIL.COM				
Phone 7605217934				
Flight  Seat				
0192 08E


		
	

Purchase summary


----------------------------------------------------------------------------

Ticket price 

Credit card:  American Express xxxxxxxxxx2012 -- Ref #J3BS4C -- 470.70 USD
............................................................................

Note: each option has been charged separately.		Total:   470.70 USD
----------------------------------------------------------------------------
	

Payment details
American Express
xxxxxxxxxx2012

USD 470.70

Billing / Delivery information
HAYTHAM FARAJ
2181 JAMIESON AVE
ALEXANDRIA VA 22314
USA

  


	
<BR>
United Airlines Contract of Carriage is available at http://www.unitedairlines.com.au/core/english/AU/contract_carriage.html.

--- End Message ---
--- Begin Message ---
Reservation complete: See details below
					

.


Thank you for choosing United! Your ticket(s) have been issued as an
 E-Ticket

Confirmation # PR8HGS


	






Flight information

Sat, Mar 05, 2011
San Diego, CA (SAN)  to Detroit, MI (DTW) 


UA 0484
Depart: SAN 6:23AM
Arrive: DEN 9:46AM
Non-stop
2h 23m 
752
853 miles traveled
Fare basis code: L1WKNZP
Booking class:  L
Economy
853 Award miles:
No Meal Service
11A
Flight details

           

connecting to

UA 7415

			Operated by:
 United Express/gojet Airlines
Depart: DEN 10:26AM
Arrive: DTW 3:14PM
Non-stop
2h 48m 
CR7
1,123 miles traveled
Fare basis code: QA0CS
Booking class:  Q
Economy
1,123 Award miles:
No Meal Service
04A
Flight details



Mon, Mar 07, 2011
Detroit, MI (DTW)  to San Diego, CA (SAN) 


UA 7389

			Operated by:
 United Express/gojet Airlines
Depart: DTW 7:26PM
Arrive: DEN 8:47PM
Non-stop
3h 21m 
CR7
1,123 miles traveled
Fare basis code: QA0CS
Booking class:  Q
Economy
1,123 Award miles:
No Meal Service
05D
Flight details

           

connecting to

UA 0009
Depart: DEN 9:36PM
Arrive: SAN 10:58PM
Non-stop
2h 22m 
752
853 miles traveled
Fare basis code: L1WKNZP
Booking class:  L
Economy
853 Award miles:
No Meal Service
13A
Flight details




Penalty
CXL BY FLT TIME OR NOVALUENONREF/CHGFEEPLUSFAREDIF/

Additional information:
				
Check-in information

Please note that valid, government-issued photo identification must be presented at check-in.
The credit card used for this purchase must be presented at check-in.	








		

	
	
Because you are a valued Mileage Plus&reg; Premier Executive&reg; member, we have requested an Unlimited Domestic Upgrade on your behalf. Please check My Reservations 72 hours before your scheduled departure to learn if your upgrade has been confirmed.
Passenger(s)

Name HAYTHAM MR FARAJ		
Type Adult
Secure Flight data complete

Mileage Plus number 01256216422
Email FARAJH@GMAIL.COM				
Phone 7605217934				
Flight  Seat				
0484 11A
7415 04A
7389 05D
0009 13A


		
	

Purchase summary


----------------------------------------------------------------------------

Ticket price 

Credit card:  American Express xxxxxxxxxx2012 -- Ref #PR8HGS -- 759.80 USD
............................................................................

Note: each option has been charged separately.		Total:   759.80 USD
----------------------------------------------------------------------------
	

Payment details
American Express
xxxxxxxxxx2012

USD 759.80

Billing / Delivery information
HAYTHAM FARAJ
2181 JAMIESON AVE
ALEXANDRIA VA 22314
USA

  


	
<BR>
United Airlines Contract of Carriage is available at http://www.unitedairlines.com.au/core/english/AU/contract_carriage.html.

--- End Message ---