My credit card statement shows a charge of 759.80 by United.com on March 3, 2011. Between February 27 and March 12, 2011, I purchased 3 refundable tickets from Santa Ana to O’Hare. I eventually cancelled two of those tickets before the date of travel. I finally traveled on March 12, 2011 from Santa Ann to O’Hare. See reservations list below. My credit card statement shows a charge of 465.70 on Feb 27, 2011; a charge of $759.80 on Mar 3, 2011 and a charge of $470.70 on Mar 5, 2011. Your website was unhelpful to me in trying to figure out why my credit card was charged 3 times while I only had two travel itineraries during that specific period. I request an explanation and a refund of the overcharge. I have attached the email confirmations from the relevant period.
Haytham Faraj, Esq. PUCKETT & FARAJ, PC _______________________ WASHINGTON DC METRO The Law Firm of Puckett & Faraj, PC 1800 Diagonal Road Suite 210 Alexandria, VA 22314 703-706-0442 Phone 202-280-1039 Fax DETROIT METRO The Law Firm of Puckett & Faraj, PC P.O. Box 1016 Dearborn Heights, MI 48127 313-457-1390 Phone 202-280-1039 Fax The information contained in this electronic message is confidential, and is intended for the use of the individual or entity named above. If you are not the intended recipient of this message, you are hereby notified that any use, distribution, copying of disclosure of this communication is strictly prohibited. If you received this communication in error, please notify Puckett & Faraj, P.C. at 888-970-0005 or via a return the e-mail to sender. You are required to purge this E-mail immediately without reading or making any copy or distribution. |
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- To: <FARAJH@GMAIL.COM>
- Subject: Your E-Mail Confirmation from United PW8SQU
- From: "United Airlines" <united@united.ipmsg.com>
- Date: Wed, 2 Mar 2011 09:13:57 -0400
- Reply-to: <noreply@united.ipmsg.com>
- Thread-index: AcvY266vOHufqFM9S1SzgLMQWOxxlg==
E-ticket receipt & revised travel itinerary Confirmation number: PW8SQU
This e-mail address does not accommodate replies.
Thank you for choosing United. Your electronic ticket has been exchanged. Please take a moment to review your revised itinerary and receipt. Print a copy of your itinerary and place it inside your checked baggage for identification purposes while you are traveling.
E-ticket receipt
Confirmation no.: PW8SQU Issued: 02 MAR 11 Number in party: 1
Name:
FARAJ/HAYTHAM MRTicket no.:
0162121342631Mileage Plus® no.:
01256 216 422Per passenger Miles Used Base fare: 423.26 USD Tax/Fee/Charge: 31.74
10.70
US
XT (Federal excise taxes)
Total: 465.70 USD
Booking Code: Fare Basis EA0KY
FC SNA UA CHI 423.26EA0KY USD423.26END UA ZPSNA XT2.50AY4.50XF SNA4.5
Payment information:
EF EX $0.00USD
Revised travel itinerary Confirmation number: PW8SQU
ORANGE COUNTY to CHICAGO/OHARE departing Saturday, March 5
UNITED 766
Depart:
ORANGE COUNTY 2:14 PM
Arrive:
SAT 5 MAR
CHICAGO/OHARE 8:08 PM
Seat(s):NONSTOP
Equip: 320
Award Miles**: 1726UNITED ECONOMY
In-Flight services:
Meal: MEALS FOR SALE
Summary
Per passenger Total Balance due: 0.00 USD Service charge: 0.00 USD Total balance due: 0.00 USD
Airline tickets are non-transferable. The name on your ticket must match the name on your government issued photo I.D. presented at time of check-in. Passengers traveling on United Airlines (UA) carriers are subject to United's contract of carriage, which is available for download at united.com. The contract of carriage governs matters such as: Check-in requirements for domestic and international travel, including information about when service may be refused; Limits on liability for delay, damage or loss of baggage, including fragile or perishable goods; Claims Restrictions, including time periods within which a passenger must file a claim or bring an action against the UA Carrier; The UA Carriers' rights and limits on liability for delay or failure to perform service, including schedule changes, rerouting and substitution of alternate air carrier, aircraft or mode of travel; Rules on overbooking and reconfirmation of reservations; and Baggage policies, including carry-on allowances and size and weight restrictions for checked bags.
Ticket rules: Ticket validity is based on fare and point of origin. Refundable tickets are valid for one year from date of issue. Nonrefundable tickets are valid as issued and, for travel originating in the U.S., will lose remaining value if changes are not made prior to your originally scheduled departure time on your current ticketed travel dates. Certain fees/changes may also apply. Advance seat assignments are subject to change due to schedule or aircraft changes.
**Award tickets are not eligible for mileage accrual. International travel: Be sure to bring a copy of your E-ticket receipt to the airport along with your passport and any other required travel documents. International travel information such as State Department advisories and visa information can be found through the united.com Travel Requirements page. Important travel tips: Please visit the Traveler Guide page at united.com for updated baggage policies, information about online and airport check-in, security screening procedures, flight status, airport maps, information for customers with special needs, in-flight movie schedules and more.
If you would like to view or modify your itinerary, please visit www.united.com where you can also: access your Mileage Plus® account and view partner information check flight status check in for your flight (within 24 hours of departure) View travel guidelines and more
To Ensure Mileage Plus Credit
Be sure to include your Mileage Plus number in your reservation and keep your original boarding pass and E-Ticket receipt until all flights are credited.
Add More Legroom
Enjoy up to 5 inches of extra legroom in Economy Plus. Save me a seat
United carrier passenger notices
Contact United Customer Relations
To provide comments or file a complaint about United's scheduled flight service, please visit united.com/contactcustomerrelations.
Multiply Your Miles
Award Accelerator® helps you grow your Mileage Plus account faster and redeem travel rewards sooner.
© 2011 United Air Lines, Inc
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--- Begin Message ---
- To: <FARAJH@GMAIL.COM>
- Subject: Your E-Mail Confirmation from United PW8SQU
- From: "United Airlines" <united@united.ipmsg.com>
- Date: Fri, 4 Mar 2011 16:20:25 -0400
- Reply-to: <noreply@united.ipmsg.com>
- Thread-index: AcvaqZUgkRrj7/3vQ++729rPbj0Wsg==
Refund acknowledgement Confirmation no.: PW8SQU
This e-mail address does not accommodate replies.
Thank you for choosing United. Per your request, United is processing a refund application for your E-Ticket(s).
If you have any questions about your refund request, please visit us on the web at www.united.com/refunds or your local country website for United Airlines. You may also write to:United Airlines Customer Refunds P.O. Box 66282 Chicago, IL 60666
Please reference your ticket number noted below.
Refund request
Name: FARAJ/HAYTHAM MR Issued: 02 MAR 11 Ticket number: 0162121342631 Ticket value: 465.70 USD
Per passenger Total Refund due: 465.70-USD Less service charge: 0.00 USD Total refund due: 465.70 USD 465.70-USD Credit will be applied to the original form(s) of payment and will take 30 to 60 days depending on your billing cycle. Total refund subject to audit.
To Ensure Mileage Plus Credit
Be sure to include your Mileage Plus number in your reservation and keep your original boarding pass and E-Ticket receipt until all flights are credited.
Add More Legroom
Enjoy up to 5 inches of extra legroom in Economy Plus. Save me a seat
United carrier passenger notices
Contact United Customer Relations
To provide comments or file a complaint about United's scheduled flight service, please visit united.com/contactcustomerrelations.
Multiply Your Miles
Award Accelerator® helps you grow your Mileage Plus account faster and redeem travel rewards sooner.
© 2011 United Air Lines, Inc
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- To: <FARAJH@GMAIL.COM>, <MARIAM@PUCKETTFARAJ.COM>
- Subject: Your United flight confirmation - March 11, 2011 - Orange County/Santa Ana to Chicago
- From: <UNITED-CONFIRMATION@UNITED.COM>
- Date: Sat, 5 Mar 2011 18:47:55 -0400
- Thread-index: Acvbh5XF7wtly1cmQVqzNJ4UYdP7Ig==
Reservation complete: See details below . Thank you for choosing United! Your ticket(s) have been issued as an E-Ticket Confirmation # J3BS4C Flight information Fri, Mar 11, 2011 Orange County/Santa Ana, CA (SNA) to Chicago, IL (ORD) UA 0192 Depart: SNA 1:50PM Arrive: ORD 7:44PM Non-stop 3h 54m 320 1,726 miles traveled Fare basis code: EA0KY Booking class: E Economy 1,726 Award miles: Food for Purchase 08E Flight details Additional information: Check-in information Please note that valid, government-issued photo identification must be presented at check-in. Because you are a valued Mileage Plus® Premier Executive® member, we have requested an Unlimited Domestic Upgrade on your behalf. Please check My Reservations 72 hours before your scheduled departure to learn if your upgrade has been confirmed. Passenger(s) Name HAYTHAM MR FARAJ Type Adult Secure Flight data complete Mileage Plus number 01256216422 Email FARAJH@GMAIL.COM Phone 7605217934 Flight Seat 0192 08E Purchase summary ---------------------------------------------------------------------------- Ticket price Credit card: American Express xxxxxxxxxx2012 -- Ref #J3BS4C -- 470.70 USD ............................................................................ Note: each option has been charged separately. Total: 470.70 USD ---------------------------------------------------------------------------- Payment details American Express xxxxxxxxxx2012 USD 470.70 Billing / Delivery information HAYTHAM FARAJ 2181 JAMIESON AVE ALEXANDRIA VA 22314 USA <BR> United Airlines Contract of Carriage is available at http://www.unitedairlines.com.au/core/english/AU/contract_carriage.html.
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--- Begin Message ---
- To: <FARAJH@GMAIL.COM>, <MARIAM@PUCKETTFARAJ.COM>
- Subject: Your United flight confirmation - March 5, 2011 - San Diego to Detroit
- From: <UNITED-CONFIRMATION@UNITED.COM>
- Date: Thu, 3 Mar 2011 02:34:18 -0400
- Thread-index: AcvZbQbcJQ94oySBSkm8uslXLbqCNw==
Reservation complete: See details below . Thank you for choosing United! Your ticket(s) have been issued as an E-Ticket Confirmation # PR8HGS Flight information Sat, Mar 05, 2011 San Diego, CA (SAN) to Detroit, MI (DTW) UA 0484 Depart: SAN 6:23AM Arrive: DEN 9:46AM Non-stop 2h 23m 752 853 miles traveled Fare basis code: L1WKNZP Booking class: L Economy 853 Award miles: No Meal Service 11A Flight details connecting to UA 7415 Operated by: United Express/gojet Airlines Depart: DEN 10:26AM Arrive: DTW 3:14PM Non-stop 2h 48m CR7 1,123 miles traveled Fare basis code: QA0CS Booking class: Q Economy 1,123 Award miles: No Meal Service 04A Flight details Mon, Mar 07, 2011 Detroit, MI (DTW) to San Diego, CA (SAN) UA 7389 Operated by: United Express/gojet Airlines Depart: DTW 7:26PM Arrive: DEN 8:47PM Non-stop 3h 21m CR7 1,123 miles traveled Fare basis code: QA0CS Booking class: Q Economy 1,123 Award miles: No Meal Service 05D Flight details connecting to UA 0009 Depart: DEN 9:36PM Arrive: SAN 10:58PM Non-stop 2h 22m 752 853 miles traveled Fare basis code: L1WKNZP Booking class: L Economy 853 Award miles: No Meal Service 13A Flight details Penalty CXL BY FLT TIME OR NOVALUENONREF/CHGFEEPLUSFAREDIF/ Additional information: Check-in information Please note that valid, government-issued photo identification must be presented at check-in. The credit card used for this purchase must be presented at check-in. Because you are a valued Mileage Plus® Premier Executive® member, we have requested an Unlimited Domestic Upgrade on your behalf. Please check My Reservations 72 hours before your scheduled departure to learn if your upgrade has been confirmed. Passenger(s) Name HAYTHAM MR FARAJ Type Adult Secure Flight data complete Mileage Plus number 01256216422 Email FARAJH@GMAIL.COM Phone 7605217934 Flight Seat 0484 11A 7415 04A 7389 05D 0009 13A Purchase summary ---------------------------------------------------------------------------- Ticket price Credit card: American Express xxxxxxxxxx2012 -- Ref #PR8HGS -- 759.80 USD ............................................................................ Note: each option has been charged separately. Total: 759.80 USD ---------------------------------------------------------------------------- Payment details American Express xxxxxxxxxx2012 USD 759.80 Billing / Delivery information HAYTHAM FARAJ 2181 JAMIESON AVE ALEXANDRIA VA 22314 USA <BR> United Airlines Contract of Carriage is available at http://www.unitedairlines.com.au/core/english/AU/contract_carriage.html.
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