Dear Mr. Kreuger, The information you requested is below: PO# 11569 Style# 8928 Color: Black and Gray Damaged part: Padded Carrying handle on top end of the bag Copy of receipt is attached Name: Haytham Faraj Address: 22167 Morley Ave., Dearborn MI 48124 Tel # 760-521-7934 From: Lloyd Krueger [mailto:llyod@RBHNET.COM] Thank you for contacting Ricardo Beverly Hills regarding your luggage. In attempting to process your request for evaluation of your bag, we noticed incomplete and important information missing. This information is necessary to process your claim under warranty specifications. ¨ PO# (found on the tag that is sewn to an inside seam, usually under the netting) ¨ Style# (found on same tag as above) ¨ Color ¨ Reason for request (i.e. lost, broken, missing) ¨ Specific part description Include location of part attachment (i.e. main compartment zipper, bottom corner of suitcase, small top pocket) ¨ Copy of Purchase Receipt ¨ Name, address, daytime phone number. Please communicate this information via one of the following methods Ø E-mail to customerservice@rbhnet.com or Ø Fax 714-670-3477. Please note as stated on the warranty information card, you will be responsible for sending or taking your bag to the authorized repair location we indicate nearest you. You may also log on our web site, www.ricardobeverlyhills.com, under warranty to locate a repair facility near you. Thank you for your assistance, Lloyd Krueger Ricardo Beverly Hills Product Services 16111 Canary Avenue La Mirada CA 90638 From: Haytham Faraj [mailto:haytham@puckettfaraj.com] I have the Hillcrest style. Ricardo Elite, black and gray large suite case. The Carry handle on the suit case became detached on one end as I was lifting it after packing for a recent trip. I have included my dated proof of purchase. I request that you repair or replace the suitcase pursuant to the warranty on the suitcase. My name, address and telephone number are below: Haytham Faraj 22167 Morley Ave. Dearborn, MI 48124 Tel: 760-521-7934 Fax:202-280-1039 Sincerely, Haytham Faraj, Esq. PUCKETT & FARAJ, PC _______________________ WASHINGTON DC METRO The Law Firm of Puckett & Faraj, PC 1800 Diagonal Road Suite 210 Alexandria, VA 22314 703-706-0442 Phone 202-280-1039 Fax DETROIT METRO The Law Firm of Puckett & Faraj, PC 313-457-1390 Phone 202-280-1039 Fax The information contained in this electronic message is confidential, and is intended for the use of the individual or entity named above. If you are not the intended recipient of this message, you are hereby notified that any use, distribution, copying of disclosure of this communication is strictly prohibited. If you received this communication in error, please notify Puckett & Faraj, P.C. at 888-970-0005 or via a return the e-mail to sender. You are required to purge this E-mail immediately without reading or making any copy or distribution. |
Attachment:
Ricordo Elite suite case receipt.pdf
Description: Adobe PDF document