Re: Amazon issues

["Mark S. Zaid" <mark@markzaid.com>]

Haytham, let's talk and then bring in Erik so we can decide what we're doing.

Guys, I'm in NY today but can talk this week.

Mark
------Original Message------
From: Erik Snyder
To: Office
Cc: Haytham Faraj
Sent: Mar 1, 2011 8:43 AM
Subject: Amazon issues

Hello,

	I was wondering if you'd had a chance to look this over yet, or if there's still any interest in it.

Thanks,
Erik Snyder

On Feb 24, 2011, at 8:03 AM, Erik Snyder wrote:

> Hello,
> 
> 	I think that we have another example.  I placed the order for Killzone 3 on June 10, 2010.  When I placed the order the price of the item was $59.96 and it had a "Gold Box Coupon" for $3 off.  The item shipped to me on February 21, 2011.  The lowest price that I saw it hit was $57.99 which I documented on November 5, 2010.  With the "Gold Box Coupon" applied it should have shipped for $54.99.  It shipped for $56.96.  So, they owe me $1.97.  
> 
> 	In the past they have refunded money to me for this exact same sort of transaction mistake.  There is nothing in any of their documentation which suggests that the Pre-Order Price guarantee wouldn't apply due to the Gold Box Coupon.  The lower prices that the product hit were never reflected in the "Order Summary" as the guarantee promises either.  They also reduced the price again to $56.99 at the very end of the day on February 22, 2011 or first thing on February 23, 2011, I didn't see it until well after midnight on February 23, 2011 though...
> 
> 	I'm attaching all of the documentation to show the history of this order, all of the price changes and both the Pre-Order Price Guarantee and the Gold Box Discount policies.
> 
> 	Let me know what you think.
> 
> Thanks,
> Erik Snyder
> 



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