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Dear
Haytham Farjai, REF#
22132 This
is a reference number only and not an approval to have warranty work done. The
Luggage repair shop will determine if it is Damage, Wear, or Defective. Thank
you for contacting Ricardo Beverly Hills regarding your luggage and warranty.
Each of our products is warranted against defects in workmanship or materials
during the specified warranty period. By nature of its use, luggage is subject
to normal wear and tear, damage by airlines and misuse. Ricardo Beverly Hills
cannot be responsible for this type of wear and tear or damage. In
warranty repair is designed to restore your luggage to working condition. We
have determined that the following repair center is closest to you. Please take
or send your luggage (at your cost) to the following facility:
Repair Facility Name: Fixmaster's Atlas Luggage They
will evaluate your luggage and contact us. Providing the defect is in
workmanship or materials, we will authorize repair of your luggage and return
it to you free of charge. You may also log on our website,
www.ricardobeverlyhills.com, under warranty there is a list of repair
facilities for your convenience. As
can be expected, component parts particularly moving parts such as pull handles
and wheels can show wear and tear. This is naturally not covered by our
guarantee. The repair shop will give you the option to repair your luggage at
your expense, if the damage is due to normal wear and tear, fading, misuse and
neglect. Always inspect your luggage before leaving the terminal and
immediately file a claim with the airline if your luggage has been damaged in
transit. As
stated in the warranty, Ricardo Beverly Hills reserves the right to make the
final judgment on all claims. Please take a copy of this letter along with your
receipt to the repair facility. Please do not send your luggage directly to
Ricardo Beverly Hills unless instructed by our Customer Service Department. Yours
Sincerely, Lloyd
Krueger |