RE: Amazon issues

["Mark S. Zaid" <mark@markzaid.com>]

Frustrating. Can't tell if they are screwed up or on top of things.

 
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Mark S. Zaid, Esq.
Mark S. Zaid, P.C.
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Suite 200
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-----Original Message-----
From: Erik Snyder [mailto:erik_snyder@wowway.com] 
Sent: Wednesday, March 02, 2011 1:19 AM
To: Mark S. Zaid
Cc: 'Haytham Faraj'
Subject: Re: Amazon issues

The release date was 2/22/11 and the refund on the order just showed up in
my inbox 3/1/11.

This is one of the orders I was expecting a screw up on too...

I don't know if they've finally gotten their stuff together now or what.

On Mar 2, 2011, at 12:15 AM, Mark S. Zaid wrote:

> Just out of the blue?
> 
> 
>
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> __
> This electronic mail (e-mail) transmission is meant solely for the
person(s)
> to whom it is addressed.  It contains confidential information that may
also
> be legally privileged.  Any copying, dissemination or distribution of the
> contents of this e-mail by anyone other than the addressee or his or her
> agent for such purposes is strictly prohibited.  If you have received this
> e-mail in error, please notify me immediately by telephone, facsimile or
> e-mail and purge the original and all copies thereof.  Thank you.
> 
> Mark S. Zaid, Esq.
> Mark S. Zaid, P.C.
> 1250 Connecticut Avenue, N.W.
> Suite 200
> Washington, D.C. 20036
> (202) 454-2809 direct
> (202) 330-5610 fax
> www.MarkZaid.com
> 
> -----Original Message-----
> From: Erik Snyder [mailto:erik_snyder@wowway.com] 
> Sent: Tuesday, March 01, 2011 8:45 PM
> To: mark@markzaid.com
> Cc: Haytham Faraj
> Subject: Re: Amazon issues
> 
> Hello,
> 
> 	This is becoming tiresome.  They just issued me a refund for this
> order.  Sorry guys.  Does it matter at all that it took them a week to get
> around to it?  I really didn't expect the refund...
> 
> Thanks,
> Erik Snyder
> 
> 
> On Mar 1, 2011, at 8:18 AM, Mark S. Zaid wrote:
> 
>> Not a pest at all. Its time for us to make a decision.
>> ------Original Message------
>> From: Erik Snyder
>> To: Office
>> Cc: Haytham Faraj
>> Sent: Mar 1, 2011 9:14 AM
>> Subject: Re: Amazon issues
>> 
>> Thanks, sorry if I'm being a pest.  I'm still seeing other odd things
with
> them that I'd like to fill you in on.
>> 
>> Erik
>> 
>> On Mar 1, 2011, at 8:11 AM, Mark S. Zaid wrote:
>> 
>>> Haytham, let's talk and then bring in Erik so we can decide what we're
> doing.
>>> 
>>> Guys, I'm in NY today but can talk this week.
>>> 
>>> Mark
>>> ------Original Message------
>>> From: Erik Snyder
>>> To: Office
>>> Cc: Haytham Faraj
>>> Sent: Mar 1, 2011 8:43 AM
>>> Subject: Amazon issues
>>> 
>>> Hello,
>>> 
>>> 	I was wondering if you'd had a chance to look this over yet, or if
> there's still any interest in it.
>>> 
>>> Thanks,
>>> Erik Snyder
>>> 
>>> On Feb 24, 2011, at 8:03 AM, Erik Snyder wrote:
>>> 
>>>> Hello,
>>>> 
>>>> 	I think that we have another example.  I placed the order for
> Killzone 3 on June 10, 2010.  When I placed the order the price of the
item
> was $59.96 and it had a "Gold Box Coupon" for $3 off.  The item shipped to
> me on February 21, 2011.  The lowest price that I saw it hit was $57.99
> which I documented on November 5, 2010.  With the "Gold Box Coupon"
applied
> it should have shipped for $54.99.  It shipped for $56.96.  So, they owe
me
> $1.97.  
>>>> 
>>>> 	In the past they have refunded money to me for this exact same sort
> of transaction mistake.  There is nothing in any of their documentation
> which suggests that the Pre-Order Price guarantee wouldn't apply due to
the
> Gold Box Coupon.  The lower prices that the product hit were never
reflected
> in the "Order Summary" as the guarantee promises either.  They also
reduced
> the price again to $56.99 at the very end of the day on February 22, 2011
or
> first thing on February 23, 2011, I didn't see it until well after
midnight
> on February 23, 2011 though...
>>>> 
>>>> 	I'm attaching all of the documentation to show the history of this
> order, all of the price changes and both the Pre-Order Price Guarantee and
> the Gold Box Discount policies.
>>>> 
>>>> 	Let me know what you think.
>>>> 
>>>> Thanks,
>>>> Erik Snyder
>>>> 
>>> 
>>> 
>>> 
>>> Sent via BlackBerry from T-Mobile
>> 
>> 
>> 
>> Sent via BlackBerry from T-Mobile
>