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Re: Amazon issues
I don't know either. They certainly didn't meet the guidelines of the guarantee, but they did get me my money back on this one. I almost wonder if "the squeaky wheel" isn't being attended to. If their software was working correctly then I should have had the refund within 24 hours of the release date, not a week later.
I have four examples from between 9/28/10 and 12/28/10 that I got them to refund the errors. I currently have fourteen outstanding orders with them. Seven of those have had price changes since I placed the orders.
Let me know what you'd like to do. I don't know if this takes away from anything else that you all are working on.
Thanks
On Mar 2, 2011, at 12:20 AM, Mark S. Zaid wrote:
> Frustrating. Can't tell if they are screwed up or on top of things.
>
>
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> Mark S. Zaid, Esq.
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> 1250 Connecticut Avenue, N.W.
> Suite 200
> Washington, D.C. 20036
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> (202) 330-5610 fax
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>
> -----Original Message-----
> From: Erik Snyder [mailto:erik_snyder@wowway.com]
> Sent: Wednesday, March 02, 2011 1:19 AM
> To: Mark S. Zaid
> Cc: 'Haytham Faraj'
> Subject: Re: Amazon issues
>
> The release date was 2/22/11 and the refund on the order just showed up in
> my inbox 3/1/11.
>
> This is one of the orders I was expecting a screw up on too...
>
> I don't know if they've finally gotten their stuff together now or what.
>
> On Mar 2, 2011, at 12:15 AM, Mark S. Zaid wrote:
>
>> Just out of the blue?
>>
>>
>>
> ____________________________________________________________________________
>> __
>> This electronic mail (e-mail) transmission is meant solely for the
> person(s)
>> to whom it is addressed. It contains confidential information that may
> also
>> be legally privileged. Any copying, dissemination or distribution of the
>> contents of this e-mail by anyone other than the addressee or his or her
>> agent for such purposes is strictly prohibited. If you have received this
>> e-mail in error, please notify me immediately by telephone, facsimile or
>> e-mail and purge the original and all copies thereof. Thank you.
>>
>> Mark S. Zaid, Esq.
>> Mark S. Zaid, P.C.
>> 1250 Connecticut Avenue, N.W.
>> Suite 200
>> Washington, D.C. 20036
>> (202) 454-2809 direct
>> (202) 330-5610 fax
>> www.MarkZaid.com
>>
>> -----Original Message-----
>> From: Erik Snyder [mailto:erik_snyder@wowway.com]
>> Sent: Tuesday, March 01, 2011 8:45 PM
>> To: mark@markzaid.com
>> Cc: Haytham Faraj
>> Subject: Re: Amazon issues
>>
>> Hello,
>>
>> This is becoming tiresome. They just issued me a refund for this
>> order. Sorry guys. Does it matter at all that it took them a week to get
>> around to it? I really didn't expect the refund...
>>
>> Thanks,
>> Erik Snyder
>>
>>
>> On Mar 1, 2011, at 8:18 AM, Mark S. Zaid wrote:
>>
>>> Not a pest at all. Its time for us to make a decision.
>>> ------Original Message------
>>> From: Erik Snyder
>>> To: Office
>>> Cc: Haytham Faraj
>>> Sent: Mar 1, 2011 9:14 AM
>>> Subject: Re: Amazon issues
>>>
>>> Thanks, sorry if I'm being a pest. I'm still seeing other odd things
> with
>> them that I'd like to fill you in on.
>>>
>>> Erik
>>>
>>> On Mar 1, 2011, at 8:11 AM, Mark S. Zaid wrote:
>>>
>>>> Haytham, let's talk and then bring in Erik so we can decide what we're
>> doing.
>>>>
>>>> Guys, I'm in NY today but can talk this week.
>>>>
>>>> Mark
>>>> ------Original Message------
>>>> From: Erik Snyder
>>>> To: Office
>>>> Cc: Haytham Faraj
>>>> Sent: Mar 1, 2011 8:43 AM
>>>> Subject: Amazon issues
>>>>
>>>> Hello,
>>>>
>>>> I was wondering if you'd had a chance to look this over yet, or if
>> there's still any interest in it.
>>>>
>>>> Thanks,
>>>> Erik Snyder
>>>>
>>>> On Feb 24, 2011, at 8:03 AM, Erik Snyder wrote:
>>>>
>>>>> Hello,
>>>>>
>>>>> I think that we have another example. I placed the order for
>> Killzone 3 on June 10, 2010. When I placed the order the price of the
> item
>> was $59.96 and it had a "Gold Box Coupon" for $3 off. The item shipped to
>> me on February 21, 2011. The lowest price that I saw it hit was $57.99
>> which I documented on November 5, 2010. With the "Gold Box Coupon"
> applied
>> it should have shipped for $54.99. It shipped for $56.96. So, they owe
> me
>> $1.97.
>>>>>
>>>>> In the past they have refunded money to me for this exact same sort
>> of transaction mistake. There is nothing in any of their documentation
>> which suggests that the Pre-Order Price guarantee wouldn't apply due to
> the
>> Gold Box Coupon. The lower prices that the product hit were never
> reflected
>> in the "Order Summary" as the guarantee promises either. They also
> reduced
>> the price again to $56.99 at the very end of the day on February 22, 2011
> or
>> first thing on February 23, 2011, I didn't see it until well after
> midnight
>> on February 23, 2011 though...
>>>>>
>>>>> I'm attaching all of the documentation to show the history of this
>> order, all of the price changes and both the Pre-Order Price Guarantee and
>> the Gold Box Discount policies.
>>>>>
>>>>> Let me know what you think.
>>>>>
>>>>> Thanks,
>>>>> Erik Snyder
>>>>>
>>>>
>>>>
>>>>
>>>> Sent via BlackBerry from T-Mobile
>>>
>>>
>>>
>>> Sent via BlackBerry from T-Mobile
>>
>