Re: Another example

[Erik Snyder <erik_snyder@wowway.com>]

We'll see when they send the e-mail saying how much I saved as to whether or not they're honoring the price guarantee.  I think that they'll honor the $15.87 price, since the item is at that price currently.  It's when the price is listed higher than the lowest price when it ships that I think is where the issue lies.  There is also the fact that they don't show the lowest price in your "My Account" page that's a big part of the issue here.  They guarantee that the price reflected in your "My Account" page will be the lowest price within 24 hours of the price change.  If it's not reflected there then how would you know unless you track it?  That and I have examples of the price going back up and the lowest price not being honored.

Now I am a bit more confused.  I now have a gift balance of $0.90 in my account.  No mention of why.  The Red Harvest receipt on the "My Account" page doesn't show any refunds.  The difference between what was paid ($16.92) and what should have been charged ($15.87) that should be refunded is $1.05.  Looking back at my order receipt e-mail, when I originally placed the order the book was $17.82.  The "My Account" page only shows $16.92 being paid by gift certificate and being the total price of the order.  It was paid in full for some time now.  The $0.90 is probably for the difference there, but that amount is not correctly reflected on the "My Account" page.  The page shows that the total paid was $16.92.  Their site has more issues than I can keep track of...

So I should still be receiving an e-mail for a savings of $1.05 in addition to the $0.90 they refunded when it shipped, even though they didn't show the original price any more...  This gets so confusing.

I'll let you know when I receive the e-mail.

Thanks,
Erik

On Dec 27, 2010, at 9:58 PM, Mark S. Zaid wrote:

> Sounds like we're back in business then. Haytham is overseas until after the
> New Year I believe so we will reconvene then.
> 
> Have a great holiday!
> 
> Mark
> 
> P.S. Amazon was a front-page Wash Post story today about their new refund
> policies.
> 
> 
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> -----Original Message-----
> From: Erik Snyder [mailto:erik_snyder@wowway.com] 
> Sent: Monday, December 27, 2010 10:13 PM
> To: Mark S. Zaid
> Cc: Haytham Faraj
> Subject: Another example
> 
> Hello,
> 
> 	I hope you guys had a great holiday week.
> 
> 	They shipped an item at $16.92 when they have it listed for $15.87.
> I'll let you know when they send me the e-mail telling me how much I saved.
> Notice that the release date isn't until Tuesday, 12/28/2010.  I expect I
> will receive an e-mail about the item on 12/29 showing how much I saved.
> I'll send it to you when I get it.  We'll see what it says.  When I placed
> the order it was at $17.82.  They should be refunding me at least $1.05,
> that I'm aware of, by Wednesday.  I'll keep you informed as to what happens.
> There had been at least two price changes during the time that I had the
> order open, once on 11/14 and again on 12/18.  Neither of those price
> changes showed up on the site.
> 
> 	So, they didn't ship the item at the lowest price, the lowered price
> was never reflected in the "My Account" page as it should have been within
> 24 hours of the price change and we'll see if they actually refund the
> proper amount.  The big problem here is that I have no idea whether the
> $15.87 I caught the item at was the lowest price or not since they never
> show it in the "My Account" page.
> 
> Thanks,
> Erik Snyder
> 
>